24 min listen
Use Technology and Empathy to Improve Customer Experience
Use Technology and Empathy to Improve Customer Experience
ratings:
Length:
49 minutes
Released:
Jun 17, 2022
Format:
Podcast episode
Description
In a recent Linkedin Live conversation, I spoke with Natalie Petouhoff, a senior customer experience strategist and business consultant at Genesys. Her previous experience includes work with brands including Salesforce, Hulu, Marriott, General Motors, General Electric, and many more. Natalie believes we can imbue technology with our hopes and dreams for a future focused on bettering humanity. Natalie addresses some of the ways this can be operationalized in a book she co-authored, "Empathy in Action: How to Deliver Great Customer Experiences at Scale." During our conversation, we discuss the notion of blind spots in leadership, and how that affects customer and employee experience.
Released:
Jun 17, 2022
Format:
Podcast episode
Titles in the series (100)
How Liberty Mutual’s Chief Customer Officer United the C-Suite, With Margie Dillon - CB002: Building Customer Experience by focusing outside insurance. by The Chief Customer Officer Human Duct Tape Show