27 min listen
Enhancing CX Initiatives Within a Bureaucracy? Learn How to Leverage Opportunities
Enhancing CX Initiatives Within a Bureaucracy? Learn How to Leverage Opportunities
ratings:
Length:
55 minutes
Released:
Mar 25, 2022
Format:
Podcast episode
Description
When it comes to implementing customer experience enhancements across your organization, how do you know if your efforts are successful? In this conversation that I'm revisiting with Barbara C. Morton, Deputy Chief Veterans Experience Officer at U.S. Department of Veterans Affairs, Barbara shares some of the strategies and tactics that she and her team have employed in order to improve the CX within a government organization.
Released:
Mar 25, 2022
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show