Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    Developing a New CCO Organization For Dell - During Their Merger With EMC, with Karen Quintos - CB37

    Developing a New CCO Organization For Dell - During Their Merger With EMC, with Karen Quintos - CB37

    FromThe Chief Customer Officer Human Duct Tape Show

    Start listeningView podcast show

    Developing a New CCO Organization For Dell - During Their Merger With EMC, with Karen Quintos - CB37

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    43 minutes
    Released:
    Feb 7, 2017
    Format:
    Podcast episode

    Description

    Karen Quintos is the Executive Vice President and Chief Customer Officer at the newly formed (since late 2016) Dell Technologies; a merger of Dell and EMC. We spoke about four key areas in our conversation that defined how Karen approached the role appointed by Michael Dell and how she’s faring in this first year within the role.
    Released:
    Feb 7, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.