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    Blending Customer Success and Customer Experience, With Dayton Semerjian - CB31

    Blending Customer Success and Customer Experience, With Dayton Semerjian - CB31

    FromThe Chief Customer Officer Human Duct Tape Show

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    Blending Customer Success and Customer Experience, With Dayton Semerjian - CB31

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    36 minutes
    Released:
    Dec 13, 2016
    Format:
    Podcast episode

    Description

    Dayton Semerjian was a Chief Marketing Officer 4 times. Then he decided to put his career to be on a path to become an eventual CEO.  Taking on operational roles deliberately to lead toward his goal, he ran a $600 million P&L and then a $2.5 billion P&L for CA technologies.  Then took on his current role; General Manager, Global Customer Success and Support at CA Technologies.
    Released:
    Dec 13, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.