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    Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants

    Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants

    FromThe Chief Customer Officer Human Duct Tape Show

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    Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    42 minutes
    Released:
    Jan 15, 2022
    Format:
    Podcast episode

    Description

    While I’m on vacation, I want to replay this podcast and leave you with a few valuable gems from Horst Schulze to inspire us in the new year. Horst is the founder and former CEO of the Capella Hotel Group,  Co-founder & Former COO of The Ritz-Carlton Hotel Co. and author of Excellence Wins. He is currently serving as the expert in residence at Arch + Tower, a boutique, organizational strategy consulting firm specializing in customer and employee experience.
    Released:
    Jan 15, 2022
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.