Media is a business vertical that is beginning to engage Customer Experience Leaders.  The New York Times has a leader of Customer Experience (who we will soon be interviewing), and I was pleased to see that the UK is also embracing this role. Robert Bridge is the Chief Customer Officer of Telegraph Media Company.  A role which he came to after many years building up to this role from digital roles across multiple industries, including Yahoo. We discussed the importance of clarifying what the role means and how Robert was a part of defining his role and responsibilities and how his role got expanded as part of the interviewing process. Robert, like many emerging CCO’s runs many parts of the customer experience, in addition to leading business transformation efforts