Brenda Wensil is the Chief Customer Officer at the Department of Education Federal Student Aid Office.  In her role she is constantly striving to help the 40 million students paying their student loans and the 22 million students who are applying. Brenda and I discussed her interesting role and how she is working this role within this unexpected sector.  In her role she is working to deliver more deliberate and conscious delivery of the process and services that help students fund their education.