27 min listen
Develop a 90-Day Plan for Your Customer Experience Transformation
Develop a 90-Day Plan for Your Customer Experience Transformation
ratings:
Length:
39 minutes
Released:
Jul 18, 2022
Format:
Podcast episode
Description
In this conversation, Christopher McShane, the senior vice president of customer experience at Serta Simmons Bedding chats with me about how he helped his team understand weak points in their operations. We spoke about a 90-Day plan he implented and how to develop a plan to improve both the employee and customer experience.
Released:
Jul 18, 2022
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show