5 min listen
#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health
#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health
ratings:
Length:
20 minutes
Released:
Nov 23, 2021
Format:
Podcast episode
Description
Today we’re going to talk about the relationship between customer and employee experience, and how successful organizations plan, implement, and measure this relationship, as well as find ways to successfully improve both of them. To help me discuss this topic, I’d like to welcome Tanya Thomas, Director of Customer and Employee Experience, Experian.
Released:
Nov 23, 2021
Format:
Podcast episode
Titles in the series (100)
#2 Your Brand is more than a Logo: As Jeff Bezos famously said, "your brand is what people say about you when you're not in the room." While much effort is spent on logos, brand guidelines, and messaging structures, if your brand doesn't resonate with your audiences, they will write... by The Agile Brand™ with Greg Kihlstrom