In this episode, Tracey and Dan are joined by Christine and Diana from Tell Touch, an easy to use feedback tool that is helping aged care organisations to improve their services and create better relationships with their consumers. They discuss the necessity of feedback and the role it plays in improving the experience you deliver to your clientsHere’s a taste of what Dan, Tracey, Christine and Diana cover in the conversationTracey and Dan emphasize the importance of feedback and how you can use it effectivelyChristine and Diana introduce Tell touch, a digital complaints feedback system and how it is improving the collation and action of feedback in aged careHow they went from working nurses to starting a tech company The benefits of embracing feedback and creating a person-centric environment.The risks of not dealing with client feedback How the best organisations are using feedback to fuel their future successLinks from the episodeTell Touch website: Click here The 'Innovate For Impact Self Assessment': Click hereImpacto Consulting on LinkedIn: Click here