In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and doing higher value work. They provide examples of how automating routine tasks through tools like AI can help achieve these goals.Here is a taste of what Tracey and Dan cover in the conversation:Using technology to free up time for innovation and client experience.Technology empowers team to innovate and focus on client experience. Organisations must free up capacity for high-value tasks by automating repetitive, small tasks.Successful organisations use AI to enable their teams to focus on high-value activities, such as content creation and meeting minute taking.Fear of AI replacing jobs is misplaced; it can actually free up time for employees to focus on innovation and improvement.Automating routine tasks to free up time for more value-added work and mental load for employees..Introduce enabling technology to improve resourcing and productivity.Links from the episode:The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here