In this episode, Tracey and Dan are joined by Laura Breslin, National Manager Service Design & Innovation at Mission Australia. Laura discusses how Human-Centred Design enables their organisation to innovate and learn more about the wants and needs of their clients.Here is a taste of what Tracey Dan, and Laura cover in the conversation• How and why did Mission Australia start the process of innovation with Human-Centred Design?• Why did they choose a “starting small approach” and what does it look like?• Laura shares her favourite takeaways from the process along with the ones that didn't work out quite as well.• How do they get their clients and their team involved in the process?• The importance of ensuring Co-Design or Human-Centred Design is a win / win for participants and the organisation.Links from the episode​The Mission Australia Website: Click hereThe 'Innovate for Impact Self-Assessment': Click hereImpacto Consulting on LinkedIn: Click here