In this episode, Tracey and Dan speak all about client feedback.  They discuss some of the feedback methods that you may not be using and where to find the information. Here is a taste of what Tracey and Dan cover in the conversationIn your daily interactions with clients, what are your clients saying? What are staff on the front lines hearing?What data and reporting does your organisation get?The importance of client reviews either direct or on a third party websiteWhat is ‘Real Life Net Promoter Score?’Proactive ways to get out there and ask for feedbackThe power of observations, experiencing how your services function from the perspective of your clientLinks from the episode​Episode #23 - The value journey maps can provide your organisation: Click hereEpisode #47 - William Crowley: The benefits of client-centred innovation: Click hereThe Impacto Consulting events page: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here