Please Rate this Podcast!   This week on A Tale of Two Hygienists TIPisode we are joined by Teresa Duncan, MS. This week Teresa talks to us about ethical conversations!    Teresa is a speaker and writer with over 20 years of experience in healthcare. Her areas of expertise include proven accounts receivable and insurance methods, and helping doctors and managers establish solid management systems. A recipient of the Educator of the Year Award by the Association of Dental Implant Auxiliaries – a component of the International Congress of Oral Implantologists, she understands the importance of continuing education.   Episode Highlights Ethical Scenarios and Responses Quotes   “But can’t you just bill it as a cleaning”  “You need to make it feel like it is something more than a preventative appointment so they know it’s different” “I am not sure what their process it, I can’t speak to that, but I want to focus on what we can do right now”  “If you have had this conversation with the team, you can have it with the patients”  “The people that ask you to break the rules, are the first ones to report you when they are unhappy”    Links   A Tale of Two Hygienists Website: www.ataleoftwohygienists.com  Contact Teresa: http://www.odysseymgmt.com/contact  Teresa Website:http://www.odysseymgmt.com Nobody Told Me That Podcast: http://nobodytoldmethat.libsyn.com