32 min listen
65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins
65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins
ratings:
Length:
25 minutes
Released:
Nov 20, 2022
Format:
Podcast episode
Description
When was the last time you contacted customer service for help with a product or service? How did the conversation go? Was the agent empathetic and helpful, or did you get transferred around with no resolution? Stacy Sherman interviews Sean Hawkins, a seasoned leader with proven customer experience and contact center management expertise, to discuss what great CX looks like and how to intentionally empower agents to deliver customer excellence. There is no reason to ever have a bad customer experience, and it's in your control to mitigate the challenges. Listen, learn and pay it forward. Learn more @ DoingCXRight.com
Released:
Nov 20, 2022
Format:
Podcast episode
Titles in the series (100)
13. Your Role As An Experience Maker Featuring Dan Gingiss: How do you create remarkable experiences for customers that they end up becoming your best marketers? Dan Gingiss, customer experience (CX) speaker and coach answers this question on Stacy Sherman's Doing CX Right podcast plus... *The... by Doing Customer Experience Right with Stacy Sherman