32 min listen
96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova
96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova
ratings:
Length:
37 minutes
Released:
Jul 31, 2023
Format:
Podcast episode
Description
Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and the employee-customer experience balance. You'll learn about the "Experience Mindset," the role of tech in customer experience, the unintended consquences of employee experience and advice to professionals who are starting to build and advancing their leadership skills. Learn more about gaining a competitive edge through an experience mindset at
Released:
Jul 31, 2023
Format:
Podcast episode
Titles in the series (100)
13. Your Role As An Experience Maker Featuring Dan Gingiss: How do you create remarkable experiences for customers that they end up becoming your best marketers? Dan Gingiss, customer experience (CX) speaker and coach answers this question on Stacy Sherman's Doing CX Right podcast plus... *The... by Doing Customer Experience Right with Stacy Sherman