29 min listen
112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
ratings:
Length:
33 minutes
Released:
Dec 18, 2023
Format:
Podcast episode
Description
Are you struggling to create lasting emotional connections with customers? Learn the key differences between customer service and customer experience from leading experts Stacy Sherman and featured guest, Lisa Ford. You'll hear practical strategies to drive loyalty by truly understanding your customers, showing you value them, and creating seamless, personalized journeys. By the end of the episode, you'll be equipped with proven strategies on leadership, processes, and technology investments essential for transitioning from basic service to delivering memorable end-to-end experiences. These insights will empower you to enhance customer engagement, significantly boost retention, and propel your brand's growth. Details at
Released:
Dec 18, 2023
Format:
Podcast episode
Titles in the series (100)
6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar: Are you using social media to build customer relationships, enhance customer service and gain competitive insights? , a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing),... by Doing Customer Experience Right with Stacy Sherman