31 min listen
91. From Vision to Reality - Building a Customer Service Culture the Right Way with Ron Kaufman
91. From Vision to Reality - Building a Customer Service Culture the Right Way with Ron Kaufman
ratings:
Length:
33 minutes
Released:
Jun 17, 2023
Format:
Podcast episode
Description
Are you struggling with creating a customer-centric culture or measuring service effectiveness? This episode with customer service culture experts Stacy Sherman and featured guest, Ron Kauffman, share actionable strategies to break siloed thinking in teams, measure service performance the right way, and harness the power of 'Perception Points' for brand differentiation. Plus, you'll learn from a real-life case study of a toxic culture makeover that you can apply to your business and supercharge your customer service standards as a competitive advantage. More details at
Released:
Jun 17, 2023
Format:
Podcast episode
Titles in the series (100)
59. Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance with Alan Stein, Jr: What can the highest-performing basketball players teach us about delivering exceptional customer experiences? What are leadership strategies that elite athletes use to perform at world-class levels that you can do too? Stacy Sherman and featured... by Doing Customer Experience Right with Stacy Sherman