27 min listen
4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek
4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek
ratings:
Length:
29 minutes
Released:
Sep 11, 2021
Format:
Podcast episode
Description
If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless. Episode Highlights: *Why CX is not only for big companies *How we can ease friction *What we can do to avoid the hassle for our customers *How technology is changing our human connection with customers *How we can convince a leader to make changes *Advice for entrepreneurs Learn more about Stacy Sherman and Adam Toporek at DoingCXRight.com/podcasts
Released:
Sep 11, 2021
Format:
Podcast episode
Titles in the series (100)
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw: What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman... by Doing Customer Experience Right with Stacy Sherman