33 min listen
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
ratings:
Length:
34 minutes
Released:
Dec 11, 2021
Format:
Podcast episode
Description
How do you turn customers into loyal fans? What are customer experience lessons that business leaders can benefit from the music industry? James Dodkins, CX Author and Evangelist at Pegasystems, used to be an actual award-winning rockstar. He played guitar in a heavy metal band and released albums all over the world. He shares strategies and tactical ways companies can create their own ‘Hyperfans’ who keep coming back to buy and tell others too. More details at DoingCXRight.com/podcasts
Released:
Dec 11, 2021
Format:
Podcast episode
Titles in the series (100)
9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer: Too many companies invest too much money to acquire new clients instead of making current ones your volunteer marketers. My guest, Jay Baer, 6x author and Hall of Fame speaker shares leadership and business tips about: *How to 'Hug Your Haters' and... by Doing Customer Experience Right with Stacy Sherman