For this of you that don't know him,  James Dodkins used to be an actual, real-life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums, and tore up stages all over the world, James is now the CX Evangelist at Pegasystems where he researches the mindsets, principals and philosophies of companies that deliver ‘Rockstar Customer Experiences’. ? James was awarded The UK's #1 CX Influencer by Customer Experience Magazine in 2020, The UK’s Most Outstanding CX Keynote Speaker by Corporate Vision Magazine in 2021, The World’s #10 Customer Service Guru by Global Gurus in 2021, as well as countless other notable mentions in industry publications like Business Insider, The Times and Forbes.? James is also a two-time #1 Best Selling Author and the Ex-host of Amazon Prime’s weekly topical CX show, ‘This Week In CX’.In our 60 minutes together, James and I talk about all things CX and contact center from Ai, building community, the blocking and tackling of service, gaining trust with customers, and even a little NFT and web three discussion.Really interesting podcast episode that will add a ton of value. This was part of our Friday Happy hour series.  From 1-2 pm EST every Friday,  we host our Advice from a Call Center Geek AMA where you get to ask any contact center of CX question you want.  Sometimes its just me, sometimes I have amazing guests like James. Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "rockstar" to 814-247-0633Stories and Strategies for Public RelationsCommunication is in every facet of our daily business.Listen on: Apple Podcasts   Spotify Mortgage Connects, an MGIC PodcastInsights and tips from top mortgage industry pros!Listen on: Apple Podcasts   Spotify The Fren ZoneThe Fren Zone brings you the brightest technical minds in crypto and Web3. Join our...Listen on: Apple Podcasts   Spotify