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    Advice from a Call Center Geek Office Hour AMA 5.27

    Advice from a Call Center Geek Office Hour AMA 5.27

    FromAdvice from a Call Center Geek!

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    Advice from a Call Center Geek Office Hour AMA 5.27

    FromAdvice from a Call Center Geek!

    ratings:
    Length:
    45 minutes
    Released:
    May 27, 2022
    Format:
    Podcast episode

    Description

    In this episode of our weekly Advice from a Call Center geek AMA office Hour I answer questions on:A day in the life of a call center supervisorChanges in the digital channel landscapeTip for lowering AHTKPIS for agents to self governand more...Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "blockchain" to 814-247-0633Stories and Strategies for Public RelationsCommunication is in every facet of our daily business.Listen on: Apple Podcasts   Spotify Mortgage Connects, an MGIC PodcastInsights and tips from top mortgage industry pros!Listen on: Apple Podcasts   Spotify
    Released:
    May 27, 2022
    Format:
    Podcast episode

    Titles in the series (100)

    Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!