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    Hiring the BEST Call Center Associates for your Organization Based on Culture

    Hiring the BEST Call Center Associates for your Organization Based on Culture

    FromAdvice from a Call Center Geek!

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    Hiring the BEST Call Center Associates for your Organization Based on Culture

    FromAdvice from a Call Center Geek!

    ratings:
    Length:
    21 minutes
    Released:
    Dec 18, 2018
    Format:
    Podcast episode

    Description

    In this episode of "The Geek" we look at your call center culture and how we can evolve it so be a tool to hire, incentivize and engage our call center associates.We look closely at:1) Defining your call center culture2) Hiring the right call center associate, not the "best" candidate3) How to incent off culture4) The importance of getting employee buy-in to our culture and how to do it.Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel
    Released:
    Dec 18, 2018
    Format:
    Podcast episode

    Titles in the series (100)

    Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!