21 min listen
How to Automate Your Contact Center QA with Ai!
How to Automate Your Contact Center QA with Ai!
ratings:
Length:
28 minutes
Released:
Jul 31, 2023
Format:
Podcast episode
Description
Ever wondered how your contact center could save significant costs while keeping up with the QA process? Brace yourself for an enlightening discussion and AMA where we unravel the potential of AI in transforming Quality Assurance in your contact center. We'll take you through our early journey of automating QA processes, sharing our experiments with chat GPT and how its possible for any contact center to start to think through the process of using AI for QA.If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.Please check us out at expiviausa.com, or email us at info@expivia.net!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel
Released:
Jul 31, 2023
Format:
Podcast episode
Titles in the series (100)
Making Your Call Center Unique to Your Culture- Tips and Tricks by Advice from a Call Center Geek!