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Chatbots for the Call Center and Customer Service- Present and Future

Chatbots for the Call Center and Customer Service- Present and Future

FromAdvice from a Call Center Geek!


Chatbots for the Call Center and Customer Service- Present and Future

FromAdvice from a Call Center Geek!

ratings:
Length:
20 minutes
Released:
Mar 19, 2019
Format:
Podcast episode

Description

Let's take a look a the types of chatbots that are available for your call center today, what ones you should be using and where the technology is moving to.  We discuss not only the technology behind them but the use cases and costs.Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
Released:
Mar 19, 2019
Format:
Podcast episode

Titles in the series (100)

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!