We have updated the really well received talk that we gave at the Nice incontact Interactions Conference on 10 Ways to Disrupt Your Call Center. We want to to think about:1) Your Technology and Current Customer Trends2) Your Operations3) Your Culture(This is by far our favorite podcast and provides an awesome overview to the state of where your center needs to be in 2019)Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.