Wanted to make a special announcement to make the one-year birthday of our call center ops book "Advice from a Call Center Geek" that started this whole thing off!We have just completed our new version on the book "MORE Advice from a Call Center Geek" and will be publishing it on Amazon on Tuesday, Aug 13, 2019.Head over to moregeek.callcentergeek.com to sign up to receive the link to the FREE digital version of the book.  We will also be selling the paperback at the lowest rate Amazon will let us.  Should be 3-4 dollars tops.Again head over to moregeek.callcentergeek.com so you don't miss out on the free version!Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.