This episode of ACG was taken from the Linkedin Live Audio Even that we did with followers on June 13, 2023.Some of the topics brought up were:What is the internal lift to implement tools like speech analytics?Plusses and minuses of moving to the cloud?What ratios should contact center management be?What are some of the best practices for routing in the IVR?What are some of the overall best practices for CX in the IVR?A lot of value here as these are all done in a conversational AMA format  Join us at the "Advice from a Call Center Geek" LinkedIn Group, where we share Call Center Operations Tips and Tactics! Connect with industry experts, ask questions, and get the answers you need. All posts are reviewed to ensure no sales or spamming. Click the link now and level up your call center game!"Click here to Join!ACG Call Center Tips and Tactics Linkedin Group!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel