In this episode of our weekly Linkedin live AMA that we do every Friday from 1-2pm EST I talk about:Contact Center Conferences and where I see them going.The state of the economy and how that will be affecting contact centers and technology purchases.How to ensure consistency of service overall agents in your contact centerEngaging reps over IM tools Measuring Agent Sentiment as a key KPIThe place for Gig workers in the Contact center spaceAnd so much more!!!Really good and informative AMA.Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "rockstar" to 814-247-0633Stories and Strategies for Public RelationsCommunication is in every facet of our daily business.Listen on: Apple Podcasts   Spotify Mortgage Connects, an MGIC PodcastInsights and tips from top mortgage industry pros!Listen on: Apple Podcasts   Spotify