Join us in this episode as we reflect on our learnings from the Call and Contact Center Expo. We delve into the realities of AI in the contact center industry, discussing key trends, innovations, and insights from my conversations with industry leaders and companies. We explore what's genuinely feasible with AI, the challenges in adoption, and why we may still have a ways to go before realizing its full potential. Tune in for a balanced perspective on the state of AI in contact centers and its implications for the future of customer engagement.Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Learn more about the leading conversation intelligence for contact centers at Observe.AI.Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel