In Episode 28 of the Geek, we discuss 10 unique benefits of moving your call center operations to the cloud while discussing the limited downside as well.Pros:ScalingFewer Points of Failure for your Front Facing OperationNew Technology deployment EaseAPI CultureGlobal ReachReduced IT and Telephony CostsTechnology Upgrade CostsWorld Wide Supervision/TransparencyLimited to No Equipment neededCons:Internet NeedsService PackagesProper Technology from PartnerWhat Happens when you are downWe also talk about security and how the cloud approach to PCI, Encryption and Data security.Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.