We take a look at what we believe the call center will look like in the next five years.  We talk about 10 major changes that will be happening that all call center geeks will have to start to prepare for.Predictive Behavioral RoutingVoice Authentication EnhancementsAdvanced Chat/Omnichannel/Augmented RealityIot ServiceCloud ConversionAI ChatbotsAI WFMBetter Agent EducationOutsourcingJoin the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.