Join me, Tom Laird, and John Coulter from Five Star Call Centers, as we journey into a conversation on "Advice from a Call Center Geek."? Key Highlights:????/???? ???????:What does the horizon look like for contact centers in the next two years? We're discussing trends, challenges, and opportunities that await!?????????? & ???:Which technologies are set to revolutionize contact centers? We're exploring the tools that promise the highest utility and return on investment.???????/??????????? ????:How is the nearshoring trend reshaping our industry? We analyze its impact on quality, costs, and overall strategy.????? ?? ??? ?? ????:The big debate! Should companies build their own CX tech or invest in market solutions? We weigh the pros and cons.???????? ?? ???????? ???:Unveiling the emerging 'Champion vs Champion' trend in BPO and its implications for the industry.Don't miss out on these crucial insights that could redefine your business strategy and customer engagement approach. Listen, learn, and let's discuss! Your thoughts and experiences matter.If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.Please check us out at expiviausa.com, or email us at info@expivia.net!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel