The Geek takes a deep dive into a personal experience with the United Airlines baggage Customer Service department and what we can all learn from the experience.  We also look at the newest technology that will be coming to the call center space in a recap of NICE inContact Interactions 19 from Las Vegas.Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.