21 min listen
Ten Critical Items to Think About Before Outsourcing Your Call Center or Creating an RFP
Ten Critical Items to Think About Before Outsourcing Your Call Center or Creating an RFP
ratings:
Length:
23 minutes
Released:
Feb 4, 2019
Format:
Podcast episode
Description
In Episode we look at 10 concepts to consider before you outsource your call center. Many great things can happen when you outsources to the right partner. Nightmares happen when you don't. This is a must listen is you are considering an RFP or looking to outsource your call center.1. Proper Size2. Track Record of Management3. Client Support Method4. Associate Match: 5. Proper Technology6. Onshore/Offshore/Hybrid7. Company Culture8. Training9. Scalability/Flexibility10. SecurityJoin the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
Released:
Feb 4, 2019
Format:
Podcast episode
Titles in the series (100)
When Good Times Go Bad- Dealing with Supervisor and Associate Confrontation in Your Call Center by Advice from a Call Center Geek!