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    Advice from a Call Center Geek!

    Advice from a Call Center Geek!

    Advice from a Call Center Geek!

    ratings:
    Length:
    218 episodes
    Language:
    English
    Format:
    Podcast

    Description

    Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! 
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 218 episodes

    Title

    How You Can QA Contact Center Calls Using ChatGPT (Desktop)

    Send us a Text Message.In this ACG episode,  we dive into the transformative impact of ...

    16 minutes
    		May 08, 2024

    Exposed: The Unvarnished Truth About AI Deployment in Contact Centers

    Send us a Text Message.Are you overwhelmed by the relentless push to overhaul your cont...

    22 minutes
    		Apr 29, 2024

    Will Auto QA Platforms End the Era of Traditional CX Analytics?

    Send us a Text Message.Tune into our latest ACG podcast episode, "Will Auto QA Platform...

    19 minutes
    		Apr 25, 2024

    Tips to Disrupt your Service Desk with Technology and Tactics

    Send us a Text Message.Join Tom in this insightful podcast episode recorded at the HDI ...

    47 minutes
    		Apr 15, 2024

    Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies

    Send us a Text Message.Dive into the transformative journey of OttoQa, where we've unco...

    32 minutes
    		Feb 22, 2024

    Creating an AI Roadmap for Your Contact Center from the Ground Up!

    Send us a Text Message.This podcast is based on the presentation I delivered in Miami a...

    46 minutes
    		Feb 12, 2024

    2024 CX, AI, and Contact Center Predictions

    Send us a Text Message.As we step into 2024, the realms of Customer Experience (CX), Ar...

    29 minutes
    		Feb 01, 2024

    Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers

    Send us a Text Message.Join me, Tom Laird, and John Coulter from Five Star Call Centers...

    16 minutes
    		Dec 21, 2023

    AI Tools in CX: The Truth about ROI

    Send us a Text Message.This podcast episode of "Advice from a Call Center Geek", titled...

    23 minutes
    		Dec 14, 2023

    Navigating the Technology Maze for Small Contact Centers: A Practical Guide

    Send us a Text Message.Welcome back to "Advice from a Call Center Geek," the podcast de...

    24 minutes
    		Dec 11, 2023