21 min listen
How to Set Up a Weekly Agent Analysis Program
How to Set Up a Weekly Agent Analysis Program
ratings:
Length:
17 minutes
Released:
Jun 22, 2019
Format:
Podcast episode
Description
The number one tip that we give when consulting with other call centers is to set up a weekly agents analytics program or agent review every single week. So how you can improve your call center quality, agent engagement, and culture by spending 15 minutes a week with each agent off the phone.Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
Released:
Jun 22, 2019
Format:
Podcast episode
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