When you think call center costs most people think agents and minute charges.  In this episode of the Geek! we we look at the full scope of costs that are involved in your center and the reasons you many not be as efficient at possible.We use our fun Call Center Calculator at www.expiviausa.com/savings-calculator as well so listen to the episode and follow along with our interactive calculator!Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.