In this Episode of the Geek we talk about 9 ways to improve your call center coaching techniques:Coach off the FloorBe SpecificThe Tone is the MessageTie GoalsLet your Reps Give FeedbackRole playRedefine GoalsUnderstand ExpectationsRe-MonitorJoin the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.