Post covid, with many of our staff WFH, we have rethought how we train and prepare our contact center middle management and agent supervisors to excel in their roles.  In this episode, we talk about the new management trainee program that will be will be implementing to our staff later in 2023.  We hope this gives you some ideas to help your management staff as well.1. Building out your contact center hierarchy2. Weekly meetings3. Teach Leadership theory4. Practical Skills5. Legal side of the contact center6. Real-world experience7. Graduation!Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Learn more about the leading conversation intelligence for contact centers at Observe.AI.Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel