In this episode, "A Day in the life of a Contact Center Supervisor", we talk about what a full day looks like for our middle management.From greeting reps, planning goals, monitoring/coaching, to the end of the day synopsis, we talk about what we have found to be the best way for our supervisors to handle their day to add the most value to our associates and to our organization.1. Check Closeouts2. Greet Reps3. KPI Team4. Individual meetings5. Staying Relevant6. Monitoring/Coaching7. Dealing with issues that may arise 8. Checklist9. Daily Synopsis10. Weekly Agent AnalysisFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel