In this totally unscripted episode, I sit down with 5 of our contact middle management to discuss how they manage their teams. We talk about coaching tips, QA, dealing with motivation issues, and how to handle confrontation that sometimes arises in any work environment from their perspective. Really unique episode and one that we want to do more of!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community:www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "education" to 814-247-0633