20 min listen
When Good Times Go Bad- Handling Confrontation in Your Contact Center
When Good Times Go Bad- Handling Confrontation in Your Contact Center
ratings:
Length:
20 minutes
Released:
Aug 19, 2022
Format:
Podcast episode
Description
When you are working in the contact center environment, there are many people and personalities that you need to engage with in a positive way, sometimes that is easier said than done.Issues between associates or supervisors unfortunately will happen. In Episode 159 of Advice from a Call Center Geek, we talk about what to do when there is an issue that happens on a team in your contact center and more importantly some tips on how to avoid them in the first place.Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "CCW" to 814-247-0633
Released:
Aug 19, 2022
Format:
Podcast episode
Titles in the series (100)
9 Ways to Improve your Call Center Coaching by Advice from a Call Center Geek!