Policies and procedures may not be a really fun topic, but they are very necessary for assuring your call center is running smoothly.  Policies are basically the call center's "constitution" or the rules that match the culture of the organization you are managing.In this episode of the Geek! we discuss 10 key call center policies that all call centers should have.  Some of these you can do yourself and some you will need some attorney help.  If you head over to https://www.facebook.com/callcentergeekcommunity/  or on my LinkedIn account tlaird_expivia, I will post most of our current policies at Expivia for you to look at and use if you think they will help you.4:38 NDA Agreement5:30 Social Media Policy6:50 Background Check Policy7:22 Recording Policy9:00 Attendance Policy10:14 Dress Code Policy11:36 Drug and Alcohol Policy14:00 ID Badge Policy15:26 Cell Phone and Wearable Technology PolicyBlog Post Link:https://expiviausa.com/10-policies-every-call-center-operation-must-have/The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com  Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel