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Everything You Need To Know About Running an At-Home Call Center

Everything You Need To Know About Running an At-Home Call Center

FromAdvice from a Call Center Geek!


Everything You Need To Know About Running an At-Home Call Center

FromAdvice from a Call Center Geek!

ratings:
Length:
20 minutes
Released:
Apr 17, 2020
Format:
Podcast episode

Description

In this episode of the Geek!, we give the full rundown of what we are doing and have found to be best practices to operating a virtual contact center.  Topics discussed are:Equipment PoliciesAssociates Management and QASupervisor ChecklistsSecurityRep EngagementMaximizingTechologyBlog Post Linkhttps://expiviausa.com/everything-you-need-to-know-about-running-an-at-home-call-center/The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel 
Released:
Apr 17, 2020
Format:
Podcast episode

Titles in the series (100)

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!