20 min listen
If I was Hired To Set up a New Call Center, What Would I do?
If I was Hired To Set up a New Call Center, What Would I do?
ratings:
Length:
16 minutes
Released:
Apr 18, 2022
Format:
Podcast episode
Description
Let's pretend that I was hired out by a new million-dollar startup that asked me to set up their customer service contact center that they want to run in-house. How would I go about doing it, what would I prioritize, and what are the most important pieces to look at. This is a great episode for all call center managers that maybe want to change something or improve an aspect of the center.We discuss:1) Choosing customer channels2) What technology is a must, what is a want.3) Education 4) KPI/Reporting5) QA Setup for large and small centers.Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Linkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "security" to 814-247-0633
Released:
Apr 18, 2022
Format:
Podcast episode
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