We take a deeper dive into the call center metrics that you need to be looking at daily and intraday to have the most efficient call center possible!We break down:Service LevelAverage Handle Time Average Speed of Answer OccupancyAbandonment RateACW/Wrap TimeAverage Time in QueueWe show why these metrics are so important in benchmarking efficiency in your call center Blog Post Link:https://expiviausa.com/call-center-metrics-101/The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com  Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel