Outsourcing your call center operations can be a scary deal. If you can manage the relationship in a proper way, there can be a win-win mentality that happens not just for you and the BPO partner but most importantly for your customers as well.In this episode, we give you actionable items to put into place to make sure the client/call center relationship runs as smoothly as possible.Some of the items we discuss will center on:Partnership over VendorshipSingle Points of ContactWeekly Calibration CessionsQuarterly ReviewsIM ToolsIssues/Escalation Processes Blog Post Link:https://expiviausa.com/how-to-manage-a-call-center-outsourcer/Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel