Welcome to this engaging episode hosted by Irit Eizips! In this installment, we're joined by a special guest, Mark Mortimer. Together, we delve into comprehensive insights on establishing and overseeing a successful renewal team, covering strategic planning to practical execution. Here are a few key points from our discussion:Mark Mortimer shares strategies for building a renewal team that is aligned with organizational goals and customer success.Discover how to create a renewal team that consistently delivers positive and exceptional customer experiences.From customer acquisition to effective account management, our podcast provides a complete roadmap for success in the realm of renewals.If you play a pivotal role in ensuring your customers' renewals thrive, this episode is a must-listen! Join us as they provide valuable insights and practical tips for crafting a high-performing renewal team.Watch the full episode here: https://youtu.be/7OwNzxp55gQ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️Additional Resources:? Video: How to OPTIMIZE Your RENEWAL PROCESShttps://youtu.be/YJWs3qlsub0? Video: 3 Ways To Increase Renewal and PREVENT CHURN: RETENTION Teamshttps://youtu.be/oxNy-XOYkQY? Video: RENEWAL OWNERSHIP: Account Executive Vs. Account Managerhttps://youtu.be/JiNO5V_35Z8⏬ Infographics: Tips for Building a Winning Customer Success Team [Infographic]https://bit.ly/3SjdkzE⏬ Infographics:2022 Renewal Management Global Market Trends [Infographic]https://bit.ly/3UiMzhA? Blog: How to Scale the Customer Renewal Process Effectivelyhttps://bit.ly/49bdNuB? Blog: How to Optimize your Renewal Processhttps://bit.ly/3HwRPGN? Blog: Managing Renewals Early on in the Customer Journeyhttps://bit.ly/3u9scIQ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ ? Visit our Website - CSM Practice? Sign up for our Newsletter