Discover this podcast and so much more

Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

CSM Practice - The Customer Success Podcast

CSM Practice - The Customer Success Podcast


CSM Practice - The Customer Success Podcast

ratings:
Length:
81 episodes
Language:
English
Format:
Podcast

Description

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Language:
English
Format:
Podcast

Episodes1 - 10 of 81 episodes

PlayTitleSave

The Ultimate Guide to Scaling Customer Success for Maximum Results

Join Irit Eizips in an insightful conversation with Christine Boermeester, Senior Direc...

30 minutes
May 03, 2024

Driving Innovation in Customer Success with the 70-20-10 Methodology

What is the 70-20-10 framework and how can business executives leverage it for organiza...

35 minutes
Apr 25, 2024

Why You Need NPS Surveys!

Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an exp...

27 minutes
Apr 19, 2024

Increase NPS Score BY 125% - Digital Engagement Secrets You Must Know

Daniel Coullet, Senior Vice President of Global Support and Customer Experience, reveal...

24 minutes
Apr 12, 2024

Churn Prediction - The Consumption Based Model

Irit Eizips and Avner Baruch, the brain behind Project Moneyball, focus on churn predic...

18 minutes
Apr 05, 2024

How Data Insights Can Transform Customer Success to Perfection

Dive into cutting-edge strategies for capturing and analyzing customer data that goes b...

38 minutes
Mar 29, 2024

The vital role of CS Operations in proactive company transformation

Building a proactive customer success practice requires anticipating customer needs and...

37 minutes
Mar 22, 2024

The Ultimate Guide to Mitigate Customer Churn

Welcome to this engaging podcast episode hosted by Irit Eizips, featuring our special g...

33 minutes
Mar 15, 2024

The Surprising Productivity Tips Every CSM Needs to Know

Step into the world of Customer Success Management with our CSM Practice Podcast episod...

24 minutes
Mar 08, 2024

The Ultimate Renewal Team Management Guide

Welcome to this engaging episode hosted by Irit Eizips! In this installment, we're join...

38 minutes
Mar 01, 2024